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I have been a Verizon customer for nearly 20 years. For most of that time, I have stuck with Verizon because the coverage was hands down the best.
Over the last 2 years, Verizon's coverage has gotten worse and worse. I live in the populous suburbs of Chicago, not in the stix. I work in a major government office, also in the suburbs. Yet, if I walk from one side of my house to another, I lose any call I'm on. My phone doesn't even ring sitting on my desk in my office.
And that's just voice coverage. At work, 6 out of 10 times I can't get anything better than a 1x data signal, let alone LTE. I may as well just use my phone as a paperweight during the day, and at home I have to go through my home's wi-fi to be able to do anything on it.
Verizon needs to resolve it's coverage issues quickly. It is about that time that I take my business somewhere else.