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Unexpected Error
Wodd
Newbie

I installed Verizon Message+ on a Windows 10 device and, upon attempting to sign in, I am presented the following error:

ERROR!

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You have an incompatible version of Message+ on your primary device. Please upgrade your primary device with the latest version of Message+, then try again.

I clicked Send upgrade link to primary phone. A link was sent to my phone. Upon visiting it, the Google Play store opened to Verizon Message+. However, my options were to either uninstall the application or open it. Update was not present. I also looked at the Manage Apps & Games section to check for an update to Message+. Although the phone had some updates to install, Message+ was not among them. This suggests that the version that I have is the latest version. How do I resolve the issue and use Message+ on my Windows devices? I was excited to see it available in Microsoft’s store again and to get it installed on my computer. But, being presented the above error was disappointing. I tried signing into Message+ on Windows twice and was presented the error both times. I wanted to post this in the Verizon Messenger+ for Windows 10 discussion; but, I did not find a way to reply to that. Perhaps it is locked. Prior to starting this discussion, I briefly saw a lock on a different discussion.

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Who I have the same questioned this topic