June 2021 I was chatting with a representative and was told if I trade in my galaxy s8 I would get a $799.99 credit, over 24 months on a new galaxy. No changes were required to my phone unlimited plan. Even the person I spoke to on the phone acknowledged this fact. 3 months later I still do not have my credit. I asked for my phone I traded in, returned to me as that is theft of my device if I am not going to receive the trade-in credit. I was told I would receive a call from someone but no calls ever came. Who do I talk to, to resolve this issue of my account credit or phone returned to me. I currently pay over $300 per month for my phone service on 6 lines. Can someone please direct me to a number to call who can help? I have been with Verizon for 20 years.
