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Have a phone you love? Get up to $500 when you bring your phone.

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Promotions and trade-in
TeresaM57
Member

In late May my family and I opened 8 lines. We traded in 4 phones, and received 2 free XR phones and one free 12 mini, and we were to get 2 BOGO deals on iPhone 12 Max Pro.  The monthly bill was supposed to be $250/month.  The free phones and one trade-in are on our bill.  The BOGO deals and the trade-in for my phone still do not appear despite being told this would be escalated.  My bill is $447 this month.  Next month it will be higher.  So far I am unable to get adequate assistance from Customer Service—promises, yes; resolution, no. 

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Who I have the same questioned this topic