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Help with Visual Voice Mail for S20+
rkruz
Enthusiast - Level 3

I purchased a used S20+ (Amazon) that said it was Verizon.  I contact the seller who said it was unlocked which suggests it was not a Verison phone to begin with.

I did not come with a SIM card and I took it to the factory Verizon Store where they activated it.

After transferring apps and data from the old phone using "Smart Switch" I discovered there was no "Visual Voice Mail".

Taking it back to the Verizon Store, they could not find the Visual Voice Mail App as it was not listed Play Store telling them that the phone is not 100% Verizon Compatible. 

I also contacted Verizon Tech Support who also concluded the phone was not fully compatible. 

In My Verizon,  there is an Apps section that had Visual Voice mail, I installed it, but it would not run on the phone.

Are you aware of issues with Unlocked phones?  Are there fixes  for this issue that you can suggest?

Thank you

Robin

 

 

 

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