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Waiting for trade-in credit 5 months later
Enthusiast - Level 1

On 4/13/21 I purchased a Samsung S20 FE under the trade in plan.  Verizon's agent explicitly clarified that I was eligible for the trade-in, and I saved a transcript of the conversation.   Per Verizon's instructions, I sent in my old phone via UPS with the shipping label Verizon had sent me, and Verizon received it on 4/23/21.  It's now FIVE MONTHS later, and I still haven't received any trade-in credit. Every month I'm paying $29.16 for the phone, but I'm supposed to pay $10.83 per month after the credit.  I've been a Verizon customer since the 1990's, but it's time to examine other options.

Who I have the same questioned this topic