Who I have the same questioned this topic

Has anyone actually had the issue of bait and switch trade-in value resolved by Verizon? We traded in 3 lines, two orders placed online with Verizon rep assistance on phone who confirmed $579 value ( I also have screenshots) and one order was placed by another Verizon rep who also assured us $579 trade-in value after entering old phone IMEI#. 2nd rep (Reagan) also promised to call us back in 2 weeks to confirm that trade-in went smoothly. Turns out we are only going to receive $100 for each, instead of the promised $579. No follow-up call from Reagan or anyone at Verizon. After spending hours on phone and being transferred and disconnected multiple times, I wonder if I should just cut my losses and take our phones to T-Mobile and accept the $800 per line that they are offering.