Who I have the same questioned this topic

I have been using the Smart Family app on my Pixel 5 without any issues on Android 11 and even on Android 12 beta.

A couple of days ago I upgraded to the final Android 12 release and performed a factory reset. Since I did that, the Smart Family app will not work. When it opens, it's stuck at the splash screen. The back button doesn't do anything either, I have to swipe up to kill the app to get out of it.

Is anyone else seeing this? I contacted support and they created a ticket which they closed because my device is an unlocked Pixel 5 purchased from Google directly, which is complete nonsense.