I traded in a phone for a verizon trade in program in June. I still do not have bill credits successfully started. I have called the trade in support line THREE TIMES, the first time I spent 30 minutes on hold, then spent the next 45 with an agent who eventually told me they were not able to help me and I needed to contact the apple store I traded in at. I spoke with that store three times, they are not able to fix and told me to contact verizon as my receipt clearly shows I am successfully enrolled in the verizon trade in promotion.. I called Verizon back once, was on hold for 45 minutes before giving up, I am currently on hold and having to drop again at 45 minutes. These hold times are crazy. How many hours do I as the customer need to spend in order to get my trade in credits correct?