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Trade In Credits Issue

I traded in a phone for a verizon trade in program in June.  I still do not have bill credits successfully started.  I have called the trade in support line THREE TIMES, the first time I spent 30 minutes on hold, then spent the next 45 with an agent who eventually told me they were not able to help me and I needed to contact the apple store I traded in at.  I spoke with that store three times, they are not able to fix and told me to contact verizon as my receipt clearly shows I am successfully enrolled in the verizon trade in promotion..  I called Verizon back once, was on hold for 45 minutes before giving up, I am currently on hold and having to drop again at 45 minutes.  These hold times are crazy.  How many hours do I as the customer need to spend in order to get my trade in credits correct?

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