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BYOD $500 Rebate Issue

Hi, so I brought over two devices from AT&T to take advantage of the $500 BYOD promotion. I received an email stating one of the lines was not eligible. When I contacted Support through chat, he advised me that I was, in fact, eligible and that he was putting in a ticket for it. I contacted Support to check on the status today and was told that I was not eligible because the device I brought over was not on the line 45 days before I upgraded it.

The problem I have is that particular device was giving issues, so upgrading was the best option. I still have the old device, and of course, my line is still active. What is going on with the discount? The fine print says the LINE must be active for 45 days. It does not specify that both the device AND the line must both be active 45 days in order to be eligible for the promotion.

Who can I speak to about this?

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