Who I have the same questioned this topic

Unable to reach escalation support for over 72 hours. My account is being overcharged, I have personal data loss due to Verizon employees, and was treated inhumanely at a corporate store. Why is it impossible to reach someone who can fix my account? Why am I paying a company that won't simply call me back even after 72 hours, or send an email stating my complaint has been escalated and is being looked at by an agent. This is simply unacceptable I have reached out to your company in every possible way and I have been sidelined. For any new prospecting customer BEWARE you WILL NOT be able to get any serious issues on your account resolved or for that matter speak to anyone who is not a sales-oriented rep it's disgusting.