Who I have the same questioned this topic

Today is December 1st and I switched to Verizon at the end of July with tracking notification of my UPS package stating that the package was received August 2nd and I had a chat conversation with a Verizon agent that stated "I can confirm that the device has been received on our end by Monday, August 02 at 11:25 am." Now Verizon is stating that the package is lost in their warehouse. I have been in contact with Verizon several times with phone calls promised to me once the issue was looked into but no phone calls were ever made to me. I have had several tickets entered and closed throughout the last few months and I am still going through this. All of this is expected as Verizon is a big corporation but today I was told that if they cannot find my package I would be refunded half of the promotional value. So I have to eat $400 because you all lost my trade in!?!?!?! 

This needs to get resolved or I will be making a claim with the BBB.