I signed up for the LTE Home Internet and received my gateway yesterday. I completed the setup and activation and the gateway has a cellular network status of disconnected with a solid white LED. I called support and they can see the gateway on the network via the IMEI/ICCID and see that I have sufficient signal. He did a couple of update pushes and had me powercycle the gateway a few times, but we couldn't get the gateway to a connected status. I even tried clicking on the connect button in the admin interface on the gateway with no luck. A ticket has been opened with Network Engineering.
Has anyone had this issue? I was wondering if there was anything else I could do and/or how long it took for Network Engineering to resolve. I am looking forward to using the service if it can become operational...
