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Canceling an order

I placed an order on December 7, 2021 and as of Sunday December 12, 2021 it had yet to be shipped.  I contacted sales and it was decided to cancel the order and do another order to pick the phones in store locally so a cancel order ticket was created.  It has now been over 48 hours since the cancel order ticket was created and 1 week since the order was placed and the order has not been canceled and nothing has been shipped and without the order being canceled I cannot place a new order to pickup locally.  This is to say the least very frustrating.  How can I get the pending order canceled?

I have been working with a great person on the sales team trying to help with this but he has also not been having any luck canceling it

Who I have the same questioned this topic