Who I have the same questioned this topic

I've been on the phone and on chat with customer service for this persistent issue daily. Nobody is helping. My order still says it's on hold after I have already accepted terms and conditions. They said that it's because of backorder, but today is the last day to accept the terms (which I've done!) or my order will be canceled. Furthermore, the trade in has been initiated already and I have until the 15th to return it...but meanwhile the order is on hold! It won't let me accept the terms and conditions. I've seen in other forum threads that this is a current issue and that it should have been escalated to management.