Who I have the same questioned this topic

The retail stores are a joke with their ridiculous appointment process. There’s a high possibility that they won’t even have the inventory when you show up, which is exactly what happened to me. They don’t seem to care. I have been trying to get a customer service rep on the phone for 2 days. Yesterday, I requested a call back. They called back, then hung up. Waited over an hour for nothing. Called right back, on hold for 2 hours. No one ever answered. I’m currently on hold now, going into 1 hour. Verizon has gone completely down hill with customer service, and should be ashamed, but they’re not. Stop blaming Covid on your failures. My roommate called T-Mobile yesterday, and someone came on the line within 30 seconds. I highly recommend to stay clear of Verizon. They are not the best in coverage anymore. My reception has grown increasingly worse!