I have been a Verizon customer for 5+ years and finally decided to upgrade from my old Google Pixel to the new Pixel 6 Pro. On Black Friday, they were offering different promotions and I was told that to upgrade mine and my wifes phones and switch to the unlimited plan that our bill would be $148.33. We immediately jumped at this offer, but in hindsight, I should have realized this was probably to good to be true. After numerous calls and online chats confirming this would be the price I would pay, even after seeing the first bill and being told of processing time for our returned phones, our bill is now consistently almost $100 more than what we were told it would be. Reading through some of the comments here, it seems odd that there are so many issues with these promotions. Dare I say, Verizon is baiting and switching terms on their customers?? Continued calls to customer support are yielding no results and supervisors apparently can review prior communications or calls to see/hear what was said so that can be honored. Signed, one angry and soon to be former Verizon customer.
