Who I have the same questioned this topic

I ordered my brand new iPhone 13 max Pro over a week ago and it has still not arrived to my house. I went back to the Verizon store and they were very unhelpful and just gave me a list of numbers to try and call and sent me on my way. This is not how you conduct a transaction Verizon, I was very excited to have a brand new phone now I'm just disappointed and getting the run around.