Who I have the same questioned this topic

For several months now, whenever I enter my credit card info to try and pay my bill, it displays the message "PIE Server is down". Really helpful.

Trying to pay via chat is also pointless. I click the submit button, but nothing happens.

It's been over a 30 minute wait to chat to an agent when the wait time was listed as "less than a minute."

I guess Verizon has more money than they can handle.