Who I have the same questioned this topic

son is currently in spain, and travelpass does not work. spent a couple of hours with verizon tech and nothing. Rebooted, rebooted with various things turned on and off, reset the network to default, pulled the sim card and reinserted it, check the ICCID bla bla bla. They are saying they have submitted a ticket to someone else and I have heard nothing back.

The phone is a Samsung S20 from Verizon

Any other tips or suggestions out there?