Who I have the same questioned this topic

I traded in my old phone in October 2021, sent it in and Verizon received it November 8,21 and estimated value at $1000. It’s now February 20, 2022 and I’ve called Verizon numerous times and spoken to several agents who all state they will fill out a form and my credits will be applied in 8-10 business days. I then had to call after waiting 10 days and be told the trade in department denied the trade in and they never even attempted to contact me.