I am very disappointed with Verizon. After many years of being a customer I am switching to a different company. I upgraded my home phone device, only because I received an email from Verizon informing me that I had to upgrade due to my current device being 3g. I received the new device and immediately my calls were being dropped. I worked with Verizon for over 3 weeks to remedy the situation. This included changing devices, sim card, actions on Verizon's end and me buying a new phone. My calls were still being dropped. I finally decided we exhausted all options and returned the device to Verizon. I was charged the $50 restocking fee. I understand this is their policy, but I don't feel I should be held responsible for the fee since I could not use their device and it was not my idea to upgrade.