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ASK-NCQ1338 Firmware update failure
brianwells
Enthusiast - Level 2

My Verizon 5G Internet Gateway (ASK-NCQ1338) currently has software version 214322 and Verizon indicates that software version 220745 was released on 04/12/2022: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/

 

I log into the gateway, go to Device Settings > Firmware and then click "Check for new version". After a few seconds I get this error: "Check for new software failed"  I have also tried power cycling the gateway and it does not pick up the new firmware at that time either. Do I have a defective gateway?

 

This question was asked 2 weeks ago and @kh-taylarie said that for issues related to 5G Home, we should please refer to the 5G Home page on the Verizon Fios Community. However, my Verizon account does not have access to post on the Verizon Fios Community even through I am a Verizon 5G Home customer. Every time I try to post there the server gives error 500 for my efforts. Thus the repost here.

Thanks in advance for any assistance you can offer. 🙂 

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