Who I have the same questioned this topic

Within the last couple weeks I have notice a specific area (inside and outside) become a dead zone for service. I have called customer support many times to troubleshoot and been told there’s no outages and I either need a new device, rely on Wi-Fi or even get a signal booster. 
There are multiple devices (plus many other customers in area) that have poor service so I don’t feel that’s the problem.
I cannot even visit this area on some weeks because my work device (VZW) gets absolutely zero service and my device (iPhone 12 Pro Max) gets very poor signal (1 bar max) and calls are not being received. Devices are consuming too much battery just constantly searching for service and that’s a major problem.   

The area of concern is an area where elderly and disabled live, rely on their devices and I find this absolutely ridiculous that this is happening and VZWSupport just tells me there’s nothing they can do. 
I am looking for nothing but a resolution, actively being looked into  

I have been a VZW customer for many years. I have even switched from VZW for a couple years and then switched back. Like many, have put countless amounts of money into VZW services but I continue to read about sudden poor signal strength in areas, contacting support and no resolution… VZW you need to do better.

Honestly considering canceling VZW and  changing providers AGAIN.