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Not sure what is going on here, been a Verizon customer for over 2 years, with up to 5 lines on my account. On December 31st, 2021, we added another line while they had a promotion going on - Up to $1000 off a "Samsung Galaxy S21 Ultra w 5G 128GB" with a trade-in on a new line. We even used their online tool to make sure our trade-in was eligible (Samsung Galaxy Note 10), and it was – for $800.
Fast forward 6 months, and the promo has not been applied. Since January, I have called and chatted with multiple reps, each time, the story was similar – “that the last person made a mistake, but they had fixed it. I got that assurance each time (after over an hour chatting or on the phone) for 4 months straight. They even promised to call back or send an email that all had been fixed. Only got a call back once, but the issue still remains, the promo has not been applied.
Now it appears that the store where we made the purchase made a mistake and did not apply the full promo, they just did a straight trade in ($137). This is what we have been trying to get corrected – it should be $800. Most of the reps I spoke with said they were submitting some sort of correction form and it would be resolved on my next bill. Now I have waited multiple bill cycles to see if the promo shows up bit it hasn’t.
This is getting quite frustrating – anyone have similar experience or advice on what to do?
Thanks,
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