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Phone delivered with no phone inside box
Enthusiast - Level 2

My issue started 6/30/22 when I upgraded my phone. My phone was delivered on 7/1/22 by ups and the phone box was empty. I immediately called Verizon on 7/1/22 and was told the matter would be investigated with the carrier. I was told I would have to wait 24hours for my new phone to be replaced. I was given a number to call if I didn’t hear back. Yesterday I called the number since I never heard back. I was told the matter was being handled and I would hear by 10pm 7/2/22. Today is 7/3/22 I have no messages and no resolution. I don’t understand how this can happen. Looking for someone to help resolve this issue. 

Who I have the same questioned this topic