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My Verizon App "Having trouble connecting"?
LotusLane
Newbie

I have a brand new, bought from Verizon Galaxy S22 Ultra 512 GB.  

Since the first time I booted the phone the My Verizon App works maybe 5% of the time.  The rest of the time it give the error "We're sorry. It looks like we're having trouble connecting."  Which then links to the device health check that prompts me to clear temp files.  I have done this repeatedly and the app either works for 5 minutes or doesn't work at all.  

This means that I cannot access the messages sent to me by Verizon and this is how I pay my bill.  

Trying the troubleshooting here on the website it sent me to a page about dual sim and esim.  I don't know anything about that and what adjusting those would do to my phone and connectivity.

Any have a fix for this?

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