I traded my iPhone X with the shipping label that Verizon provided. It's been delayed in transit for over a week now. When I called Verizon they said that I as the shipper needed to file a claim with UPS. Now UPS won't let me file a claim because I'm not the one that purchased the shipping label (VERIZON is the one that is the shipper! Now on hold with Verizon twice now with no answers! So frustrating and they won't guarantee honoring the trade in deal even though I've shown proof of receipt for delivering the phone to the UPS store. Verizon needs to work on their customer service and figure out their systems for handling this issue. So frustrating and annoying!!!
