Who I have the same questioned this topic

My husband and I sent to Verizon our 2 perfectly fine iPhones for a trade-in on January 8, 2022. The phones were 2 iPhone XR 128GB, like new, gently used for only 1 year, perfectly working. We should have received $800 for each of them, and instead since then we have been paying monthly installments for our new phones! We didn't receive anything for our phones, which have been stolen from us by Verizon. In the last 8 months my husband has spent hours on the phone talking with Verizon's representatives, every time they confirm receipt of our phones as well as our right to receive a credit for them, but we still pay in full for our new phones and haven't received anything for the phones we sent to Verizon. We also asked to have our phones back at this point, but Verizon refuses. You promise $800 for each phone, we send them, you keep them and don't give us anything for them: this is stealing by fraudulent means!

We have pictures of our phones front and back. They have been stolen by Verizon, a public company that has organized such a big fraud against its customers.

I am contacting the FTC and the State's
Attorney General. I had a $800 quote for each of the 2 phones we sent and they ended up giving us nothing.

We'll never stop fighting against Verizon until we receive our $1600 for our phones.