Who I have the same questioned this topic

I am unable to receive my BYOD $500 Rebate. I have checked my email and spam folder numerous times but still nothing. I spoke with customer service and they said wait 24 hours and to call rebate center and have them apply it to my account, but nothing came. Then I spoke to someone in the rebate center and they said they were unable to apply it directly to my account because of security reasons and they will resend it and to wait 24 hours but still same issue. I should've just went to t-mobile.