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iPhone 16 Pro on us with new line on select Unlimited Plans. No trade-in req’d. Online Only.  |  Buy Or get up to $540 when you bring your own phone.  |  Details
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Verizon Saying they haven't received my trade in
selden91
Enthusiast - Level 1

Verizon is stating they haven't received my trade in. 

UPS says they delivered it. 

When I called Verizon in addition to not being helpful, eventually they said they would put in a ticket "accelerating the issue". 

It's been a month and I'm getting emails saying I'm losing my promotional credit. 

Did they just steal my old phone?

Who I have the same questioned this topic