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Remote Clicks Often Not Registering
Enthusiast - Level 1

Hey folks,

At least 20% of the time when I hit a button on the remote, it doesn't register on the the set top box (6416-2 HD DVR).  The light on the box doesn't light up to acknowledge that it recieved a command.  It's very frustrating. 

I tried new batteries in the remote, but that didn't solve it.  I even upgraded to a Harmony 880 remote, but I still have the issues.  So I've determined it's not the remote.

I suppose it could be interference in my room, but none of my other devices in my entertainment center experience this.  I mean, maybe rarely, but with the Verizon box, it happens constantly.

Also, I could have my arm completely still, and 1 click gets registered and the next one does not.

What can Verizon do to help?  Is there only solution going to be sending me a new set tob box?  Do they give away some kind of remote control boosters or something? 

Is this a common complaint?

It's frustrating enough that I'm about to cancel service as soon as my contract is up.

Thanks for the help!

Who I have the same questioned this topic