-
Shop all
- Deals Deals
- Devices Devices
-
Accessories
Accessories
Accessories
- Shop all accessories
-
Phone & tablet accessories
Phone & tablet accessories
Phone & tablet accessories
-
Wearable tech
Wearable tech
Wearable tech
- Charging
- Audio
- Gaming
- Smart home
- Deals
- Plans Plans
- Home Home
- Prepaid Prepaid
-
myAccess
-
myAccess
-
+play
-
+play
- Entertainment Entertainment
- Services & perks Services & perks
-
Business
Bring your own device: Receive up to $540 promo credit ($360 on postpaid Unlimited Plus and Unlimited Welcome or $540 on Unlimited Ultimate) when you add a new smartphone line with your own 4G/5G smartphone. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Offer may not be combined with other offers.
- Community
- Discussions
- Fios
- Account Related
- Billing & Payment
- Who I have the same questioned this topic
Who I have the same questioned this topic
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We have been locked out and cannot access our on-line account. Two visits to local verizon stores and 2 calls to customer support have been useless in our gaining access. Can't reset on-line because our home phone is not a landline (is a cell line via verizon Home Phone Connect). We also can't supply an account number because we signed up for paperless ONE-BILL which delivers on-line bills to our verizon email account but only shows last 4 digits of our acct. Customer service says only way for them to help is with a home number or acct number. Asked them for some other verification method and they said there is none. I had to create a community account to enter this post. PLEASE does anyone have any ideas?????
Solved! Go to Correct Answer
