Who I have the same questioned this topic

Since last month I have been unable to pay my bill online using my bank account. I recieved the following error:

Your payment did not go through.

You do not qualify for Online Direct Debit payments at this time. You are eligible to make an Online Card payment. Please contact Verizon customer service for further assistance.

I spent over an hour speaking with several people at verizon who don't know why I am unable to pay my bill online and instead their fix is to just transfer me to the next person/department and have them deal with it. Not one department had an answer. Paying by phone cost a fee which was waived last month.

This month I put in my credit card info and was able to pay. I would be nice to get some actual info why all of a sudden my bank info is no good to pay, when for YEARS it wasn't a problem.