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All my neighbors have Fios but I can't get my new construction house signed up
Enthusiast - Level 1

I have been trying to get assistance for over a month. I want to sign up for an installation of Fios at a home that I am moving to soon. It is a new construction home that is almost finished. Neighbors on both sides of the house (on the same side of the street) have Fios. I have been calling every week for the last 4 to 5 weeks for customer service to have an installation scheduled but nobody ever calls me back. With my new address not being in anyone's database, the fios availability check initially did not have my address. Now it does, but it only lists for "Add Phone". I have been told that I need to get a Fios engineer to check the area and have my address added to the database. I have been unable to get anywhere to this point. How do I get something done so I can sign up? The houses on both sides of me can get it, so it is available if someone would just add my house to whatever list is needed.

Who I have the same questioned this topic