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Awful Customer Service Experience - How to file complaint with company?
zrmccarthy89
Enthusiast - Level 2

All I want to do is switch the account name holder from a previous tenant who no longer lives in our house, or in the area, to my name. I've done this through a variety of other companies, never taking more then a painless 5 minute phone call.

The old tenant has called at least 3 times, along with trying online reps, with little progress. He finally was told that everything was ready to switch over, and I just needed to call with the issue number that he passed off to me.

The rep I talked to acted like I was a complete idiot and extremely condescending, speaking to me like I was 5 years old, and not a customer paying close to $200 a month for this embarassing service. He repeatedly refused my request to speak to a supervisor, telling me "I'm not going to transfer you". He finally did, saying very sarcasticlly that he didn't know how long this would take, and left me on hold for 30+ minutes. The supervisor gave me the same speech, and happily set me up with a number to cancel all services without any attempt at figuring out the situation. 

They informed me the account holder would need to call back AGAIN, with me on the phone (somehow, since he's not in the area) at the same time, get an order #, give me the order #, have me call back again, and then pay $70 in "activation fees". 

Not sure what is being activated, since literally nothing about our service is being changed except for the name on the bill. As many shortcomings Comcast has, I know for a fact that there are no bogus fees to simply switch an account name. We have now put hours into what should be a very straightforward and painless task, and I am about ready to call it quits.

Is there an email or number to call to formally file a complaint? I've never dealt with worse, ruder and less knowledgeable reps then through this company. 

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