Who I have the same questioned this solution

FYI, you're posting in the public forums where Verizon residential customers help each other.  Residential means FiOS, DSL and landline telephone.  It looks like your issue is with Verizon Wireless.  You should visit the Verizon Wireless web page for their support and contact options.

http://verizonwireless.com/

You should also edit your post to remove your phone number as it is visible to everyone who visits this site.  If you don't edit your post the Verizon moderators will do it for you; however that may take a little while and you don't want to leave your number posted for all the world to see for very long.

Good Luck.