Hello
I am writing today to express my frustration at Verizon Customer Service. I have signed up for the service this past summer and made it very clear that I needed a MONTH-TO-MONTH service plan, since I knew I was moving shortly (that is out of the country, where I doubt Verizon does offer its services).
To my shock, I get my bill in October saying I'm on a 24-months Agreement?!
And after calling to try to cancel my TV services (Which was pushed upon me and I don't really use), I was told that I owed a termination fee of $230?
It was only because of the MONTH-TO-MONTH option that I agreed to sign up with Verizon and ALREDAY PAID a $250 "Deposit", since I had a higher monthly bill because it was a Month-to-Month and not a contract.
What is Verizon trying to accomplish? Needless to say I am very frustrated and not very pleased with Verizon services.
I am hoping that by posting this someone might respond and rectify this mess, and also serve as a cautionary tale to everyone else.
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