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gs0b
Community Leader
Community Leader

Welcome to the forums.  You're talking mostly to other customers here.  If you want to reach Verizon, you need to call them, use their online chat, or reach their social media team by tweeting @Verizonsupport or DM'ng them on FaceBook.

When you do contact them, ask for a "FAST Ticket" as that's the process they use to check with engineering to see if their database is correct.  It likely is, which means the next step is to ask your landlord to reach out to Verizon and ask to get fiber installed in the building.


Be aware that this process can take a long time; like months or more.  If you can't wait that long, you could consider a 5G home internet service, if one is available in your area.

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Who I have the same questioned this solution