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Who I have the same questioned this topic

I am a Verizon retiree. How do I get my discount on Verizon's internet service. Their reps no help

Had Verizon internet installed. Told I am eligible for 50% discount. Told to call in after service was installed to change from full price of $99.99 to $49.99.

Called in. Reps tried to help but could not get anything done.

Can anyone out there provide me with direction on what to do to get my discount?

Who I have the same questioned this topic