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Eleven days for repair to outside landline service

Interesting that I am told to contact Verizon by phone when my landline is down from outside of my building.  This line is my home office that clients are directed to.  I can't help but be concerned that in the event my business line were to go down they would have the same issue with timing.  Some businesses are required by law to have an operational landline and I am one of those businesses.  Very frustrated and considering moving my all of my services to another provider.  Phone service is not an option for me.

Who I have the same questioned this topic