I have two lines on my account and we traded in both Apple iPhones for the new Apple 14 pro back in October. We are due $800 credit for each phone we traded in. I have not received any trade in credit and each month I call I am assured the problem has been taken care of and I will receive my credits on the next bill. In the meantime I keep getting emails from Verizon saying they have not received my trade-in. I call again and again I am told they have fixed the problem and I will receive the credits. They have confirmed that both phones have been received and are in trade-in condition so I will receive the credit on the next bill. I just received a new bill and AGAIN I do not have the credits. I am at a loss on where to go next. I have called numerous times and have spent hours on the phone trying to get this straightened out.
