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I am using an older model phone, a Moto e4 plus. I found out this evening that I can't make or receive calls, but I can text and use data (with wireless turned off). The phone has not sustained any water damage or hard drops. I have between 1 and 4 bars of service with a signal strength of -101 to -113 dBm
I have looked around the web and tried lots of suggestions to fix the problem.
I turned airplane mode on and off
I turned the phone off and on (battery is not removable)
I tried changing the preferred network type
I tried removing the sim and putting it back in after a few minutes
I tried resetting the network settings
Sim service state is Voice: Out of Service/ Data: In Service. When I try to make a call, it says "Cellular Network Not Available" after trying to dial the number. Attempting a call sends the cellular signal from 4 to 0 bars (0 dBm) but it returns after about a minute after the call is terminated. Strangely if I go into my account, some of the phone calls I tried to make are recorded but have zero duration. My husband can make calls with his flip phone.
I will try tomorrow to drive somewhere to see if it is a local problem. As a prepaid customer, can I get a new sim card at a corporate Verizon store?
Any other suggestions on what I can do to fix this problem?
Solved! Go to Correct Answer