Accessibility Resource Center Skip to main content
iPhone 16 Pro on us with new line on select Unlimited Plans. No trade-in req’d. Online Only.  |  Buy Or get up to $540 when you bring your own phone.  |  Details
end of navigation menu
Can't make or receive calls but can text and use data
jlan1
Enthusiast - Level 2

I am using an older model phone, a Moto e4 plus.  I found out this evening that I can't make or receive calls, but I can text and use data (with wireless turned off).  The phone has not sustained any water damage or hard drops.  I have between 1 and 4 bars of service with a signal strength of -101 to -113 dBm

I have looked around the web and tried lots of suggestions to fix the problem.

I turned airplane mode on and off

I turned the phone off and on (battery is not removable)

I tried changing the preferred network type

I tried removing the sim and putting it back in after a few minutes

I tried resetting the network settings

Sim service state is Voice: Out of Service/ Data: In Service.  When I try to make a call, it says "Cellular Network Not Available" after trying to dial the number.   Attempting a call sends the cellular signal from 4 to 0 bars (0 dBm) but it returns after about a minute after the call is terminated.    Strangely if I go into my account, some of the phone calls I tried to  make are recorded but have zero duration.  My husband can make calls with his flip phone.

I will try tomorrow to drive somewhere to see if it is a local problem.  As a prepaid customer, can I get a new sim card at a corporate Verizon store?

Any other suggestions on what I can do to fix this problem?

Who I have the same questioned this topic