Accessibility Resource Center Skip to main content
iPhone 15. Newphoria. Get it on us. Online Only. No trade-in req'd. Limited time offer. Buy  |  Details.
end of navigation menu

Who I have the same questioned this topic

Verizon just Ruined my credit score
Enthusiast - Level 1


Its sad to wake up in this unprecedented times and see your credit score that you have worked so hard to maintain drop with almost 100 points.

I had account with Verizon and I paid my bills frequently until their price went up, I try to negotiate a better price with them but it didn’t work out then I switched.

This was in November 24th 2022, I didn’t get my final bill until December, I made the payment January 15th 2023 and I noticed on my credit report that Verizon reported my account to collections which appeared on my credit report on the January 25th 2023.

According to the representative I spoke with after making several calls to them, one finally broke it down saying my account was reported to collections Jan 9th and was written off Jan 23rd,  even after I made my payment Jan 15th and still they posted it on my credit report and caused a huge damage to it. 

This doesn’t make sense at all, how can Verizon be that cruel to customers after being loyal to them for several years, paid every bill till date and the reward I get is  damage to my credit score. 

Verizon representative said they can’t do anything about it, which means it will have to be on my credit report for 7 years.

This totally unacceptable, they need to rectify this error of theirs, and due to the conversation I had last with a representative who was unprofessional and rude to me, I will file complaints with the BBB, the Massachusetts AG office, and the Consumer Financial Protection Bureau.

Labels (1)
Who I have the same questioned this topic