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Who I have the same questioned this solution

dexman
Community Leader
Community Leader

The problem description seems to indicate that the problem is not within the house as the ONT has been replaced and the problem returns. Cable TV and Internet are fine.

One trick that I've used to reach Verizon's Customer Service is to call Verizon Sales, explain to the rep that I need to speak to repair and have the rep transfer me over. I think that Verizon Customer Service can also be reached via DSLReports and Facebook.

When the problem occurs....if it hasn't been tried....can a telephone be plugged directly into the telephone port on the ONT to see if the problem still exists? 🤔

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Who I have the same questioned this solution