I purchased a NEW phone I asked when the next bill will be as I am on disability and can't have surprise bills popping up. 2 Days later the phone shipped and they charged me another $180.53 which started checks bouncing on all my checks some like $9 streaming app I ended up with over $500 in bounced check fees just from my bank let alone having to pay the big fees that other companies chared me. I got my phone on the 6th of the month and I called in 2 days later as it quit sending texts and got super hot. They sent me a refurbished phone I did not pay the bank fees of over $2000 for a refurbished phone they took 3 weeks before someone actually put in their notes to send me a new phone. This one the power button does not work. I called in and was sent a text by a supervisor who said she would be the only one I would have to deal with and had me send a text back to her she said 100% she was sending a new phone... as soon as they got the first phone back they would send me a brand new one. I have a refurbished phone with a power button issue. I called again by this time I have spent more than 70 hours on the phone trying to get this settled all of them said they were sending me a new phone but no one did anything. Today the guy I spoke to said he was sending me a new phone as they kept the stylis out of the first one since refurbished phones don't come with one I get an email for my order today says I order a refurbished like new phone. If I wanted a refurbished phone I would have purchased one in the first place. The NASTY lady I spoke to last night took the $400 signup bonus off of me saying I never was eligible for it I said I had trouble getting it to go through until Megan a supervisor told me not to use the / between month/date/ and year and to use a - between month-date-year and it went though. Verizon is selling REFURBISHED phones as new. I am calling the FCC and writing the Attorney General over this as it is NOT what is stated at the time in Dec. 30th when I ordered my phone it stated you could return a defective phone for a new one it did not say REFUBISHED or I would have NOT gone with them now they take away my $400 CROOKS
