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Who I have the same questioned this topic

Network extender
tommyz10521
Enthusiast - Level 2

Briefly, I cannot change my extender to hybrid /closed . It is stuck as open.


Installed network extender, brand new from Verizon. It registered and I tested it with #48. And I can see the activity symbols on my phones. See screenshot
I would like to change to closed access and add /register only my phones.  
I have tried with 4 separate Tech chats, spanning 6 hours.

What I have learned from Reddit screenshots from the internet is this setting is on the Verizon website under the device area.

My devices info populates and my extender is set to "Open Access". 

My device page however has a activate link/instructions right near where the "About this Device" heading is.  Btw I can only change the name of the extender.

Key symptom I think.!
The edit links next to Access type and Access List are not present on my Device page . See picture.  I see  on the internet others have this option.  

Picture at the bottom is a reddit users screenshot.  Picture on top is my screenshot.


This is my last hope here. I gave up with Chat help. After a hour of explaining most just quote the FAQ which has the link back to my product page that isn't working.
Any help is appreciated. I am tech savvy.  I believe this is some sort of issue with the server/setting
Please help.

NetworkExtender.jpg

 

NetworkExtender2.jpg

 

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Who I have the same questioned this topic