Accessibility Resource Center Skip to main content
Get up to $540 when you bring your own phone. Or get iPhone 15 on us. Online Only. No trade-in req'd. Limited time offer. Buy  |  Details.
end of navigation menu
3.2M Members 4,468 Members online 270K Discussions 44.1K Solutions

Who I have the same questioned this topic

Can Verizon store help with billing questions?
MistakeToSwitch

My January bill included service charges for 1/31-2/28.  My February bill included service charges for 2/4-2/28.

My service was not activated until 2/4 which took 2 trips and 3.5 hours at a Verizon store because there was a typo in setting up my new phone - wrong number.  For my trouble the manager waived my activation fee and Feb service charge or so I thought….

My bills charge me for 1/31-2/4 when I didn’t have service.  And double charge me for 2/4-2/8.  After 1.5 hours on chat this evening I am no closer to a resolution.  They are claiming that the credits I was given by the store manager on 2/4 are the credit for the billing inaccuracies.  Thinking my best best is to add on to the 5 hours I’ve already wasted due on Verizon’s errors and poor customer service and go back into the store which is 20 min away???  Feel like the manager there is the only one who can help me.

 

0 Likes
Who I have the same questioned this topic