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Unable to join Mobile+Home rewards
seaniemac
Enthusiast - Level 1

My understanding is that as long as I have Fios and Postpaid unlimited wireless plans, I am eligible for $25 off Fios.  However, when I go to sign up for Mobile+Home from my account (currently using a One Verizon ID account), I get the following error:

"Oops, we ran into a problem.

Sorry, something went wrong while checking your eligibility for Mobile + Home Rewards.

Come back later so you can continue with enrollment".

 

I am beyond frustrated, I have contacted customer service numerous times, they have confirmed my eligibility, but it has yet to be resolved. It's gotten to the point that if I don't get this fixed, I will surely just cancel my new fios internet and go with Optimum Fiber.

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