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Logs Me in as Guest
Enthusiast - Level 1

Hello, I am a long-term Verizon wireless customer. I am trying to log into my online account from my computer to obtain a copy of my latest bill to print out for my business receipts.

For the past three days, when I log in on my desktop computer, it takes my login info, but when it logs me in, it says I am logged in as a guest and will not allow me to look at my account and payment information. 

It had me add a secret question the first time I tried to log in three days ago, and I am answering that correctly, and it is giving me the screen for obtaining a text message verification number, but neither option on that screen allows me to get that text message to verify my account. Very frustrating!

Who I have the same questioned this topic